HRTM12-203: Accommodation Management

Accommodation Management is an introductory hotel management subject which provides an in-depth understanding of critical guest service functions associated with the ‘rooms’ inventory of an accommodation business. You will learn how service quality and service recovery principles underpin all facets of accommodation management from guest reservations to arrival, housekeeping and maintenance services, guest safety and security, through to guest departure. The interactions between the rooms related departments of an accommodation business are explored with respect to their impact on guest service. Students will also develop practical skills required to work in an accommodation business by undertaking training in a leading hotel property management system, Micros OPERA.