| Type: | Postgraduate Subject |
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| Code: | HRTM71-203 |
| EFTSL: | 0.125 |
| Faculty: | Bond Business School |
| Semesters offered: |
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| Credit: | 10 |
| Study areas: |
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| Subject fees: |
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Description
Accommodation Management is an introductory hotel management subject which provides an in-depth understanding of critical guest service functions associated with the ‘rooms’ inventory of an accommodation business. You will learn how service quality and service recovery principles underpin all facets of accommodation management from guest reservations to arrival, housekeeping and maintenance services, guest safety and security, through to guest departure. The interactions between the rooms related departments of an accommodation business are explored with respect to their impact on guest service. Students will also develop practical skills required to work in an accommodation business by undertaking training in a leading hotel property management system, Micros OPERA.
Subject details
Learning outcomes
- Apply service quality theory to critically evaluate the guests’ experience of an accommodation business.
- Apply service management and service recovery principles to improve guest service experiences in an accommodation context.
- Perform various tasks using a hotel property management system to facilitate the provision of professional service across all stages of the guest life cycle.
- Evaluate operating statistics and ratios used to assess the performance of an accommodation business.
Enrolment requirements
| Requisites: |
Nil |
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| Assumed knowledge: |
Assumed knowledge is the minimum level of knowledge of a subject area that students are assumed to have acquired through previous study. It is the responsibility of students to ensure they meet the assumed knowledge expectations of the subject. Students who do not possess this prior knowledge are strongly recommended against enrolling and do so at their own risk. No concessions will be made for students’ lack of prior knowledge.
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| Restrictions: |
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Subject outlines
Subject dates
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May 2024
Standard Offering Enrolment opens: 17/03/2024 Semester start: 13/05/2024 Subject start: 13/05/2024 Cancellation 1: 27/05/2024 Cancellation 2: 03/06/2024 Last enrolment: 26/05/2024 Withdraw - Financial: 08/06/2024 Withdraw - Academic: 29/06/2024 Teaching census: 07/06/2024
| Standard Offering | |
|---|---|
| Enrolment opens: | 17/03/2024 |
| Semester start: | 13/05/2024 |
| Subject start: | 13/05/2024 |
| Cancellation 1: | 27/05/2024 |
| Cancellation 2: | 03/06/2024 |
| Last enrolment: | 26/05/2024 |
| Withdraw - Financial: | 08/06/2024 |
| Withdraw - Academic: | 29/06/2024 |
| Teaching census: | 07/06/2024 |