Frequently asked questions
May Semester (202)
The University will deliver the entirety of next semester May Semester (202) remotely, including all assessments.
The University is following state and federal government directives which restrict the movement and gathering of individuals.
It will not be possible for most students or most staff to attend campus on a regular or reliable basis. Therefore, the university will deliver the entirety of next semester 2020 remotely, including all assessments. The University has had a trial run at the end of semester 201 and is well prepared to deliver a full semester remotely.
The University is committed to enabling every student to undertake their studies regardless of their location and therefore will guarantee that the entirety of the semester 202 can be completed remotely.
Should circumstances allow, such as the lifting of various bans and restrictions, the University will return to a campus-based education as quickly as possible. However, it is likely that this would occur through a staged transition that involves optional attendance through a multi-modal delivery.
- Bond Week (O Week) activities will commence on Wednesday 20 May.
- Semester 202 will start on Monday 25 May.
- A normal 12-week teaching semester will follow.
- All exams will be completed and assessment due before the conclusion of the semester on Friday 21 August.
All assessments and exams will be completed remotely. Individual subject assessment plans will be published in subject outlines on 28 April.
Not all subjects will be able to be offered in the May Semester 202 as planned. There will be some changes to subject offerings and subject availability and some students will need to change their enrolment due to subject cancellation. Assistance and advice will be available to guide you through this process.
Enrolment through eStudent will be available again on 8 May for students to finalise their May Semester 202 enrolment. No enrolment penalties will apply for Semester 202.
With the change in semester start date, students will have two weeks before classes commence for any amendments to their enrolment and timetables.
Subjects that utilise specialised equipment and facilities will either be delivered later in the program or, in some instances, provided in an alternative format. You should contact your subject coordinator and review the subject outline if you have any further questions.
Where possible, classes will be timetabled at times that suit the greatest number of students, including those studying in Australia and international students studying from home.
The revised timetable will be released 8 May 2020.
The University recognises that many of our students will be financially impacted by the economic crisis created by the COVID-19 pandemic. Therefore, financial aid will be provided to students in the form of a one-off reduction in tuition fees for Semester 202.
The amount of the reduction will be set at 20% of net tuition on enrolled subjects in degrees (postgraduate and undergraduate), diplomas and diploma preparation programs in the University and the College.
If classes resume on campus during the semester, the universal tuition relief will apply for the whole of semester two.
For students on partial scholarship, the reduction will be applied to net tuition. Similarly for students on other existing forms of tuition relief, the reduction will be applied to net tuition.
For RHD students, the relief will be applied to your next invoice.
Tuition fees are payable by Friday 22 May 2020.
No, the tuition fee relief is only available for the May Semester (202).
The Student Amenities Fee will not be charged in the May Semester (202).
The University has established a Hardship Fund to support students during specific periods and individual circumstances of financial hardship.
Applications for the Hardship Fund will open on 27 April. Details of student eligibility and the application process is provided at the following website : https://bond.edu.au/student-hardship-fund-covid-19.
Students must be continuing students and maintain enrolment and a passing GPA during their period of support.
Financial assistance for international students
The Queensland Government has announced $2.2 million in funding for counselling, tuition support, laptops, isolation care-packs, pre-prepared meals and other living expense payments to international students affected by the COVID-19 pandemic. For more information see Study Queensland
On 4 April 2020, the Government announced international students who have been in Australia for longer than 12 months and who find themselves in financial hardship during the coronavirus crisis will be able to access their Australian superannuation. For more information see the announcement.
The University is very aware that the remote delivery of your subjects using technology must meet your expectations of Bond’s high standards of teaching, learning, resources, support and student welfare. This alternative format for the delivery of our classes will be accompanied by a range of services consistent with the high standards we expect of ourselves in relation to your experience.
The University will provide:
- Study assistance and support sessions;
- Private online academic consultations;
- Additional online academic resources;
- Careers advice;
- Enhanced Information Technology Services help line services;
- Greater access to online library services;
- Online social events;
- Advice and support for administrative, enrolment and other services; and
- Online medical consultations and counselling support.
CONNECT-LEARN-ENGAGE: Building Student Confidence in Remote Learning at Bond
To prepare for remote learning please read the eGuide: Remote Learning for Students as it provides valuable information and practical tips to help successfully transition to remote learning in coming semesters.
Also, for students who want to understand what remote learning at Bond University will look like in 202 please view: Connect-Learn-Engage webinar 7 May 2020
Learning and teaching
The Main Library, Law Library and the MLC will be open Monday 18 May requiring a valid Student ID Card for access.
If you have any printing or Printshop enquiries or questions during the closure period, please email [email protected] One printer remains available on campus for Bond students in the Multimedia Learning Centre (MLC). https://library.bond.edu.au/about-library/libraries-facilities/multimedia-learning-centre
Please monitor the Library website and Library news https://library.bond.edu.au/ for future changes.
The Library staff can assist Bond students and staff via :
Phone: +61 7 5595 1510
Email: [email protected]
Online Chat: via the Library website (when a Librarian is available)
Online Consultations with a Faculty Librarian can be booked via https://library.bond.edu.au/help-support/ask-librarian
Since 27 March we have been unable to supply books through Document Delivery. This is due to the closure and limited supply from partnering libraries. Journal articles can still be requested. https://library.bond.edu.au/using-library/borrowing-access/document-delivery
Still got a question? Try our Library Frequently Asked Questions (FAQs)
You can participate in a Collaborate class remotely, over the internet, by using your desktop, laptop, Android or iOS smartphones and tablets. For what to expect and how to participate in a class through Collaborate, see here: https://bond.service-now.com/kb_view.do?sysparm_article=KB0009423
Most software for learning is already available for students to access off campus (e.g. iLearn, eStudent, Student Portal, Library website, Office365 applications). For classes through Collaborate, you can join a session directly from a web link provided by the lecturer or from your subject page in iLearn. Some useful information on how to get started and call into a session can be found here: https://help.blackboard.com/Collaborate/Ultra/Participant
To prepare for remote learning please read the eGuide: Remote Learning for Students as it provides valuable information and practical tips to help successfully transition to remote learning in coming semesters.
Copy your files to OneDrive: If you have critical files on your personal H:\ drive that you want to access remotely you should copy them over to Bond’s OneDrive file system, available at https://onedrive.bond.edu.au/.
Please follow the instructions found here: https://bond.service-now.com/kb_view.do?sysparm_article=KB0009409 and ensure you copy only the files that you will need to OneDrive.
Students are able to access Adobe remotely by installing and accessing Adobe Create Cloud Desktop apps on your computer. Please note that this service is being provided courtesy of Adobe, and is valid until 31 May 2020. Please see here https://bond.service-now.com/kb_view.do?sysparm_article=KB0009429
All clinical placements will continue as scheduled unless the placement provider decides to suspend student access. In such cases, students that are impacted will be contacted individually and alternative arrangements made.
Students will not be required to attend placements if they are uncomfortable with the risks they face in that environment. In these circumstances, alternative learning and assessment activities will be devised.
Please ensure you do not attend placements if you are unwell, particularly if you are experiencing fever or respiratory symptoms. If you are not able to attend, follow usual sick leave processes to notify the relevant people.
If your placement is in a healthcare service, follow the advice of health authorities and your placement provider in terms of personal hygiene, including hand washing and coughing/sneezing etiquette, and follow the protocols, procedures and advice from your clinical supervisor regarding the use of personal protective equipment (PPE).
Appointments with Academic Skills Centre staff can be made online, including free one-on-one help with organising your assignments, academic style, referencing, English, and maths.
Assistance is available across:
- All faculties
- International and domestic students
- Diploma to PhD level students
Online appointments are available using Collaborate Virtual Office. You can book appointments via the Academic Skills Centre iLearn site.
If you have any enquiries, please email [email protected]
The University is committed to doing everything it can to minimise any disruption to your studies from this outbreak by providing individualised support plans for impacted students.
If your studies have been impacted by coronavirus (COVID-19) you should:
- Contact your lecturer or the Associate Dean (Student Affairs & Service Quality) in your Faculty about ways to minimise the disruption to your studies.
- Make yourself known to the Coronavirus Response Team by emailing [email protected] and explaining your specific circumstances.
The Career Development Centre is providing ongoing support to all students virtually via phone, Teams/Skype or email, based on your preference.
We will be reaching out to all of our final semester students with a personalised support option and dedicated staff member to assist you in the transition from graduation to employment. These consultations will focus on identifying your career goals, and developing strategies and opportunities in the current market.
The Business Development team is currently communicating with our industry partners about industry placements for the next semester. If you have applied for a placement, the team will keep you informed as we continue this conversation with employers.
Additionally, there are still a large number of Graduate Opportunities advertised to start in 2021. Please go to Scout to look for the most up to date opportunities. If you need help with an application review, interview preparation or mock interview then please book an appointment.
Medical and counselling services will continue to be available on a bulk-billing basis for eligible students, and will be expanded to allow remote consultations.
The June Graduation ceremonies will be postponed. Options are being explored for a virtual ceremony.
Students who qualify for graduation in June will still be awarded their degrees and formally graduate. Degrees will be conferred on 11 June and testamurs will be delivered to graduates around this date.
The University will hold a series of special ceremonies for all students that wish to attend a physical graduation once the circumstances of the global pandemic allow
The Beyond Bond team is currently reaching out to all of our final semester students with detailed plans of how to complete Beyond Bond and alternative options for earning points. The deadline for all Final Semester students to complete Beyond Bond is Wednesday, 6th of May consistent with Graduate timelines.
Further, for all continuing students Beyond Bond penalties have been waived as a result of the changes in the end of Semester 1 Assessments timetable. The Beyond Bond team will be managing Semester 1 and Semester 2 of 2020 as one extended semester. The week 12 deadline will resume for this extended semester, all work due Friday 31st of August and penalties will be reinstated.
We encourage you to continue your employability development and submissions into the Beyond Bond iLearn site once you have completed your assessment from the 10th of April. The Beyond Bond team are here to support you and provide feedback.
We are currently working on a range of alternative activities to earn Beyond Bond points and continue your employability development for Semester 2 should your planned activities be interrupted by COVID impacts. These include Virtual Work Placements, Employability Lab Projects, expanded Professional Development opportunities and Disrupted Futures projects.
We will be sharing these widely after the formal University assessment schedule is completed. This information will also be posted in the Beyond Bond iLearn site.
Should you have any questions or need support, please contact us - [email protected]
We are working virtually and can assist you via phone, Teams/Skype or email based on your preference.
Housing (on-campus student residences)
If you have any specific enquiries in relation to student housing (on-campus student residences) please contact
Due to the Queensland Government stronger state border controls some students may not be able to travel to campus. Furthermore, additional home confinement, movement and gathering restrictions see website place some limitations around the campus and student residences.
A limited number of rooms in on campus accommodation will be available for semester 2, 2020 . To comply with current health restrictions, only single occupancy room with ensuite will be available.
If you have any queries or require further information in relation to student housing please contact
All international travel for study has been suspended.
Any request for international travel approval will not be considered until after this directive lifted. After that date, applications will be reviewed centrally and assessed according to the nature and risk-profile of the travel itinerary. Applications for international travel can be registered at: bond.edu.au/covid19travelapplication.
We request, in the strongest terms, that all students carefully reconsider any planned international travel for personal reasons.
You should give careful thought to the risks involved with any travel during this fast-moving pandemic. Be aware of DFAT Travel Advice advising against any international journey. Note that all countries and institutions globally are being impacted by this pandemic and that travel restrictions and other policies can change at short notice. Your travel insurance is unlikely to cover coronavirus (COVID-19) related claims.
Any student undertaking international travel will be required to comply at all times with all policies and conditions (current and future) required by the University. In the current environment, University policies may change rapidly, and previously awarded approvals may be rescinded.
All personal travel is at your own risk, and you must take into account the potential impact that sudden travel bans or a period of self-isolation on your return may cause. The University carries no responsibility for your safe return in cases of personal travel.
To help us plan, all students should register their personal international travel plans at: bond.edu.au/covid19travelregister
The Queensland Government has implemented revised state border controls. The new restrictions are effective from 01 May 2020 and are in place until further notice.
Under the new restrictions, a person who arrives in Queensland from another State or Territory of Australia from 12.01am Saturday 11 April 2020 will not be allowed to enter Queensland, unless they are an exempt resident or exempt person.
Students who are thinking about travelling to Queensland:
- Should carefully read the Public Health Direction to ensure they meet the exempt resident criteria.
- Apply for an Entry Pass prior to reaching the border.
- Monitor the public direction website regularly as border entry requirements change.
- A 14 day quarantine period will continue to apply if you are eligible to enter the state.
Bond is committed to delivering two further semesters this calendar year. The teaching that we deliver in second semester will allow students to participate remotely.
If you have booked Semester 2 on campus accommodation and need to cancel
Given the constantly changing nature of the current COVID-19 situation, the University will refund any monies paid for housing and dining for students who are unable to take up residence in the second semester.
Please contact [email protected]
If you have any other enquiries
Please contact [email protected]
For more information please see Queensland border restrictions.
The Australian Government has announced that all borders are closed to non-citizens and non-residents from 9pm Friday, 20 March 2020.
Self-quarantine for international travellers returning from overseas
Australian citizens and permanent residents and those exempt from the new entry restrictions are still subject to a compulsory 14-day self-quarantine period, regardless of where they are travelling from.
The circumstances surrounding the coronavirus (COVID-19) pandemic are developing quickly. We are monitoring the situation carefully and will be responding accordingly to protect the health of our community. Unfortunately, this may require us to change some of our plans at short notice. In those circumstances, we will do our very best to keep everybody who is impacted fully informed.
The University has reviewed all of its major events and we have no University gatherings scheduled that fall outside of the Government guidelines.
We also remain in close contact with the BUSA Student Association President Charles Fewster and his committee regarding student events. BUSA are to be praised for their responsible and collaborative approach.
Please contact the event organiser if you have questions.
Health and wellness
The University has set up a Coronavirus Response Team to monitor all aspects of the situation and ensure the health and safety of our community. The team is taking daily advice from the relevant Federal and State government agencies. Up-to-date information is published on this webpage.
Strict protocols have been put in place to ensure that individuals who are at-risk of carrying the COVID-19 coronavirus are separated from the University community.
Bond University has implemented additional protocols and procedures including:
- Elevation of hygiene procedures around food & beverage outlets
- Continuation of the review of large gatherings and particularly those that involve external visitors
- Further protective protocols in our Medical Centre.
- Bond University is promoting healthy personal hygiene habits as advised by health experts and introducing other practical measures, including the installation of hand sanitiser units throughout the campus and antiseptic wipes in busy shared facilities. All students and staff are asked to take additional care at this time.
Yes, however, all students are encouraged not to visit campus unless the purpose for their visit is essential.
We have had precautionary policies and procedures in place since January to minimise the risk of exposure for our community and we continue to monitor the situation carefully. It is our intention that the campus remains available for essential purposes while it is safe to do so and recommended by the relevant authorities.
We ask all members of our community to remain vigilant, behave responsibly and support their fellow students and colleagues.
Self-quarantine means staying at home and not accepting visitors. People who are in quarantine should not attend public places, in particular work, school, childcare or public areas of university campuses. Only people who usually reside in their home or other place of residence should be permitted on the premises. Do not allow visitors into the home or residence. There is no need to wear masks in the home or residence. Where possible, get others such as friends or family, who are not required to be in quarantine, to get food or other necessities for you.
The most common symptoms of COVID-19 are fever, tiredness, and dry cough.
Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea.
These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell.
Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty breathing.
Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.
More information: https://www.who.int/news-room/q-a-detail/q-a-coronaviruses
Social distancing is important because coronavirus (COVID-19) is most likely to spread from person-to-person through:
- Direct close contact with a person while they are infectious or in the 24 hours before their symptoms appeared
- Contact with droplets from a confirmed person's cough or sneeze, or
- Touching objects or surfaces (such as door handles or tables) contaminated from a cough or sneeze from a person with a confirmed infection, and then touching your mouth or face.
So, the more space between you and others, the harder it is for the virus to spread.
Here are some ways to stop or slow the spread of infection:
- If you are sick, stay away from others
- Where practical, stay more than 1.5 metres from others
- Sanitise your hands when entering and leaving buildings
- Regularly clean and disinfect high touch surfaces
- Use tap and pay rather than handling money
- Try and travel at quiet times and try to avoid crowds and open vehicle windows where possible.
Students can help by:
- Observing simple personal hygiene to reduce exposure to illness - as per the World Health Organization Novel Coronavirus advice for the public
- Staying at home when you are unwell
- Avoiding large public gatherings
- Keeping a distance of 1.5 metres between you and other people where possible
- Minimising physical contact, especially with people at higher risk such as older people and people with existing health conditions
- Ensuring your personal contact details (including mobile number and emergency contacts) are up-to-date in eStudent.
Please ensure your personal contact details (including mobile number and emergency contacts) are up-to-date in eStudent.
The Queensland Government has implemented home confinement, movement and gathering restrictions which can be found at the Qld Government website. These new restrictions are in place from 11.59 pm 10 May 2020.
If your specific query about the coronavirus isn’t answered on this webpage you can contact [email protected]
International students in Queensland
We are pleased to support eligible international students who are experiencing financial difficulty through the COVID-19 pandemic with the opportunity to apply for a grant of between $500 and $2,000 from the Student Hardship Fund COVID-19. Students seeking financial support from the Queensland International Student Crisis Assistance Package must apply via the Bond University Student Hardship Fund COVID-19.
Details on eligibility and how to apply: https://bond.edu.au/student-hardship-fund-covid-19
Bond University, together with Study Gold Coast are working with FareShare Australia and Food Bank to provide frozen meals to international students on the Gold Coast experiencing severe financial difficulty. The program commences this week for the next eight weeks. Students living in the Gold Coast Region will receive an email each week on how to access this support. You will need to present your registration confirmation to pick up your food pack.
The Gold Coast Student Hub provides free support and information on visas, accommodation, wellbeing, crisis assistance and other essential information and assistance. International students can book in for a support consultation at https://www.goldcoaststudenthub.com/. Students can also call 1800 QSTUDY (1800 778 839) a 24/7 dedicated hotline for international students.
If you are looking for a part-time job, or need to better understand what income support may be available during this challenging time, the CDC continues to promote job opportunities across various platforms and are available to discuss your options. Book a consultation.
All Bond Students conducting tutoring activities will need to do this off campus for Semester 202, or until visitors are allowed on Campus and the Main Library is open to the public again.